Shipping Policy

Shipping Policy - Eterna

At Eterna, we are committed to providing you with a seamless and efficient shopping experience, including timely and reliable delivery of your orders. Please review our shipping policy to understand our delivery times and processes.

Delivery Times:

Our standard delivery times range from 6 to 20 business days from the date of purchase. The specific delivery time may vary based on factors such as product availability, shipping destination, and customs processing. Rest assured, we strive to dispatch your order as quickly as possible to ensure your satisfaction.

Order Processing:

  • Processing Time: Please allow 1-3 business days for order processing. During peak seasons or promotional periods, processing times may be slightly extended.

Shipping Methods:

We utilize reputable shipping carriers to ensure the safe and timely delivery of your items. The shipping method used may vary depending on the destination and the nature of the product. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

International Shipping:

For international orders, please be aware that customs procedures may introduce additional delays beyond our control. Any customs duties or taxes imposed by the destination country are the responsibility of the customer.

Order Tracking:

You can track the status of your order by using the tracking number provided in the shipping confirmation email. If you encounter any issues with tracking or have questions about your order's status, feel free to contact our customer service team at eternaofficial2@gmail.com.

Shipping Costs:

Shipping costs are calculated based on the weight of your order and the destination. The exact shipping cost will be displayed at the checkout before you finalize your purchase.

Delivery Delays:

While we make every effort to meet the specified delivery times, unforeseen circumstances such as weather conditions, customs delays, or other external factors may impact delivery. In such cases, we appreciate your patience and understanding.

Contact Information:

For any inquiries regarding shipping or assistance with your order, please reach out to our customer service team at eternaofficial2@gmail.com.

Thank you for choosing Eterna. We value your trust and are dedicated to delivering your products in a timely and efficient manner.