Refund policy
Last updated: October 3, 2026
We stand behind the quality of our products and aim to make returns as hassle-free as possible. This policy explains our guarantee, what is eligible, and how to return an item. For delivery issues such as lost, delayed, or damaged packages, please see our Shipping Policy. For subscription billing and cancellations, see our Purchase Options & Cancellation Policy.
To start a return, contact us at eternaofficial2@gmail.com.
30-Day Satisfaction Guarantee
If you are not satisfied with an Eterna product, we offer a 30-Day Satisfaction Guarantee. Return the product to us within 30 days of delivery and we will issue a full refund of the product price. You are responsible for return shipping and handling fees, and original shipping charges are not refunded.
The guarantee applies to opened or unopened products, so you are welcome to try them, provided:
- The product was purchased directly through eternaofficial.com.
- You contact us to start your return within 30 days of the delivery date.
- The product is not a final-sale item. Final sale applies only to products clearly marked as final sale or clearance at the time of purchase.
Hair Growth Oil subscription orders
The first bottle of Hair Growth Oil included with the free gift offer is free, so there is no charge to refund on it. If you no longer want future shipments, cancel your subscription at any time as described in our Purchase Options & Cancellation Policy.
Paid renewal shipments are covered by the 30-Day Satisfaction Guarantee. Each renewal shipment has its own 30-day window, starting on the date that shipment is delivered. A refund on one shipment does not cancel your subscription, so please cancel separately if you want to stop future renewals.
How to return an item
- Email eternaofficial2@gmail.com within 30 days of delivery. Include your order number and the item you want to return.
- We will reply with return instructions and the return address. Please do not send a return without contacting us first, because we cannot process returns sent without instructions.
- Ship the item back and include your order number inside the parcel so we can process it faster. We recommend a tracked shipping service, since we cannot refund returns that never reach us.
Once we receive and verify your return, we approve the refund and notify you by email.
Refunds
Approved refunds are issued for the full product price to your original payment method. Refunds are typically processed within 5 to 10 business days of approval. Depending on your bank, it may take an additional billing cycle for the credit to appear on your statement.
International returns (outside the US)
For customers outside the US, we are generally unable to issue monetary refunds to the original payment method. International return requests will be offered store credit equal to the purchase value or an exchange, except where your local consumer-protection law requires otherwise or where the product is faulty. For faulty products, photo proof must be provided. We reserve the right to deny a refund if supporting evidence is not provided.
Damaged, defective, or lost orders
If your order arrives damaged, leaking, or defective, or never arrives, this is handled under our Shipping Policy. In short: email eternaofficial2@gmail.com within 7 days of delivery, with photos of the issue where applicable, and we will send a replacement or process a refund.
Contact us
Questions about a return or refund?
Eterna
Email: eternaofficial2@gmail.com